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To Report a Problem with a Service
- To report cable problems, please call the Virginia Tech Operations Center (VTOC), 24 hours per day, seven days a week at 1-6780. Please do not call CNS Student Network Services.
- If a service call is necessary, a VTOC technician will visit the residence hall room on an appointment basis. The student or an authorized person MUST be in the room during the service call.
- There is no charge for routine repairs. However, if the student or an authorized person is not there for a scheduled service call, a fee will be charged for the missed appointment.
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