Ordering Process
To start the order process, please complete an Interdepartmental Communications Request (ICR) on the Customer On-Line Access (COLA) Application.
There are links on how to place an order at the COLA web site under 'Help' located at the top right of each page. If you need further assistance, please contact Ordering and Provisioning at 540-231-6460.
The ICR cannot be submitted on-line at this time. The equipment will be obtained directly from the service provider and delivered to you via UPS within 15 days. CNS will bill the charges for the phone and accessories. CNS will send an email to the department and user requesting confirmation that the equipment was received.
Monthly recurring charges, a Universal Service Fund fee, and call detail will appear on the wireless section of your regular CNS bill. An order processing charge of $18.50 will appear on the CNS bill.
What you need to start
ICR details
When creating a new ICR, select Cellular on the service page. Please indicate what plan you are ordering and which equipment and accessory option you desire: "Cellular telephone service for (Subscriber Name), Plan Name (for example: VT 600), with a Phone Make and Model (for example: Motorola V60)."
User Information
Please provide the subscriber's address, County or Town and Zip Code, your Department number, Customer Account Number or Banner Fund, and where the cellular phone should be delivered. The address provided must be an approved UPS-FedEx deliverable business address, not building and room number.
Billing Information
For a breakdown of call types that will appear on a cellular bill, click here.
