Communications Service Network
CSN

CNS News Archive

2012

Upgrade to interrupt several Information Technology services

On Sunday November 18, 2012, central NetApp services known as NAS, storage.vt.edu, skipper.cc.vt.edu, minnow.cc.vt.edu and dominion will be unavailable while technology upgrades are applied. The outage is scheduled from 10:30 am through 12:30 pm.

The following services rely on NetApp and will be unavailable during the maintenance:

  • Exchange
  • Junk Mail Manage
  • Mystore and Mystore2 (personal shares for Windows and Mac users)
  • Departmental shares on the NAS
  • VT Confluence
  • JIRA
  • Banner Document Management System/Application Xtender

Learning Technologies Applications:

  • Scholar
  • FDI Registration
  • SPOT Survey
  • iTunesU

Ensemble Content Management System:

  • Publishing only

Web Hosting:

  • All hosted websites
  • MySQL Databases associated with hosted websites
  • VT Calendar (calendar.vt.edu)
  • VT Survey (survey.vt.edu)

Filebox:

  • All fileboxes

Note: The Virginia Tech web site (www.vt.edu), Banner INB, and HokieSpa will NOT be affected. Check www.computing.vt.edu after 12:30 pm on Sunday for the latest systems status.

Please forward questions to Wanda Baber, wbaber@vt.edu.

Important - Action Required: VT Google Apps

Virginia Tech has partnered with Google to provide email and collaboration services through the Google Apps for Education program. Everyone who uses Virginia Tech email must create a VT Google Apps account over the next two months.

Mark your calendar now to attend the “VT Google Apps Town Hall Meetings” on September 19th, 2012, in the Haymarket Theater, in Squires Student Center. Students, faculty and staff are invited to select one of three identical sessions on the 19th, scheduled for 9 a.m., 11 a.m., and 1 p.m.

Each session will include information and address questions from the audience about VT Google Apps. Also, VT Google Apps questions may be emailed to googletownhall@vt.edu prior to the meeting.

Individuals using Exchange/Outlook may continue to do so, but must also provision a VT Google account. See http://going.google.vt.edu.

 

Upgrade to interrupt several Information Technology services

On Sunday July 29, 2012, central NetApp services known as NAS, storage.vt.edu, skipper.cc.vt.edu, minnow.cc.vt.edu and dominion will be unavailable while technology upgrades are applied. The outage is scheduled from 8:00 am through 1:00 pm.

The following services rely on NetApp and will be unavailable during the maintenance:

  • Exchange
  • Junk Mail Manage
  • www.computing.vt.edu
  • Mystore and Mystore2 (personal shares for Windows and Mac users)
  • Departmental shares on the NAS
  • VT Confluence
  • JIRA
  • Nolij
  • Banner Document Management System/Application Xtender

Learning Technologies Applications:

  • Scholar
  • FDI Registration
  • SPOT Survey
  • iTunesU

Ensemble Content Management System:

  • Publishing only

Web Hosting:

  • All hosted websites
  • MySQL Databases associated with hosted websites
  • VT Calendar (calendar.vt.edu)
  • VT Survey (survey.vt.edu)

Filebox:

  • All fileboxes

Note: The Virginia Tech web site (www.vt.edu), Banner INB, and HokieSpa will NOT be affected. Check www.computing.vt.edu after 1:00 pm on Sunday for the latest systems status.

Please forward questions to Wanda Baber, wbaber@vt.edu.

Cable TV System Maintenance

An upgrade of the university's cable television distribution and transmission center equipment began Thursday, April 26, 2012. Over the next few weeks, various channels may be briefly unavailable between 8am and 5pm, Monday through Friday. It is estimated there will be a maximum of 30 minutes of downtime for any channel. It is a priority to ensure all cable television services are available at close of business each day.

Outside project work hours, problems encountered with the university's cable television services should be reported to the Virginia Tech Operations Center at 1-6780. Questions about the upgrade may be directed to Network Infrastructure and Services Public Relations at NIS.PR@vt.edu or by calling 1-6460.

Summer Telecommunications Orders: Volume Heavy

Communications Network Services (CNS) endeavors to provide a high level of service to the campus community. College, department, and office staff planning summer renovations or moves which will involve new or changed telecommunications services may find the following helpful:

  1. If you have telecommunications work you wish to be billed during the fiscal year ending June 30th, 2012, your Interdepartmental Communications Requests (ICRs) should be received at CNS by May 2nd, to ensure sufficient time to complete the work by May 25th.

  2. Should you require installation work or assistance with a move to be completed before August 31st, that does not need to be billed during the fiscal year ending June 30th, 2012, CNS will be better able to fulfill your requirement if we **receive your ICRs before the end of June**. ICRs received at CNS later than this time frame may not be completed until after the Fall Semester begins.

The Interdepartmental Communications Request form may be accessed via COLA

Larger departmental moves and most renovation projects should be specified via CNS' Request For Estimate form.

Work order volume is very heavy during the summer months. By sharing this information with staff who order telecommunications services, you will significantly improve CNS' ability to serve you in a timely manner.

For more information, please contact a CNS Ordering & Provisioning team member at 1-6460. We look forward to providing your telecommunications needs!

New VT email service

After a yearlong competitive process, a new email system has been selected for students and some faculty and staff. The email product selection committee, comprised of members of the university's Information Technology staff, as well as representatives of the staff senate and student government, endorsed the “Google Apps for Education” proposal. This is the same email service many Virginia Tech (VT) Alumni have used for the last two years.

“Google Apps for Education” will replace the services (for yourpid@vt.edu) referred to as IMAP and POP email, as well as the existing Junkmail manager and VT webmail login. No advertising will be shown on any VT-controlled Google service. Your Virginia Tech email address will not change.

An agreement is also being developed for a hosted or “cloud” Exchange email service (for yourpid@exchange.vt.edu) with enhanced features. More information will be provided in the future. In the interim, faculty and staff additionally continue to have the option to use an Exchange email account accessed via Outlook.

The target for implementation is the beginning of Fall Semester 2012. Users will receive a Google VT Mail account, similar to a Gmail account, but secured in a segregated VT-only environment, with 25Gb of storage space and unlimited retention time.

Additional features:

  • advanced contact list manager
  • synchronization with any smart phone using ActiveSync technology
  • online word processing
  • spreadsheet
  • drawing tools
  • presentation software (with real time collaboration features)
  • full calendaring and scheduling software
  • VT-Only version of Google Talk
  • personal web pages

There may be opportunities for early adopters, which will be announced over the summer. Questions about the new service should be referred to Network Infrastructure & Services at goinggoogle@vt.edu.

Cable Television Changes

Digital and High Definition (HD) broadcasts of local network stations are now available on channels 65 through 70 of the Virginia Tech cable TV system. The new digital channels are: WDBJ 7 (CBS), WSLS 10 (NBC), WSET 13 (ABC), WBRA 15 (PBS), WFXR 27 (FOX), and ION 38.

After a "channel search" on a television with a QAM (digital) tuner, available on most US TVs sold after 2006, HD channels will map to their virtual designations which correspond to the local television station channel number.

University Channel Listings  |  Inn at Virginia Tech Channel Listings

Science Channel replaces NASA Channel

The NASA channel was replaced by the Science Channel (campus cable #46) in early August 2011.

Student Residence Hall PhoneMail Change

The Student Residence Hall PhoneMail is set to NOT accept messages by default. Students can set PhoneMail to accept messages by following the instructions available here. This change does not affect departmental PhoneMail.

Many VT-Wireless Certificates Are Expiring

VT-Wireless Personnal Certificates last one year from the date they were created. Several users on campus are going through the process of aquiring new certificates. If you are eligible for Virginia Tech's wireless service, you may obtain a new certificate at any time. You need not wait until the old one expires.

To continue to use the VT-Wireless network, you must:

If you have questions, please contact 4Help online at http://4help.vt.edu/ or by phone at 540-231-HELP (4357).

 

2011

  • Summer Telecommunications Orders

    Communications Network Services (CNS) continually strives to provide a high level of service to the campus community. College, department, and office staff planning summer renovations or moves involving new or changed telecommunications services are requested to consider the following information:

    1. If you have telecommunications work you wish to be billed during the fiscal year ending June 30th, 2011, CNS must receive your ICR/work orders, by May 2nd, to ensure adequate time to complete your work order(s) by May 25th.
    2. If you require an installation or assistance with a move to be completed before August 31st that does not need to be billed during the fiscal year ending June 30th, 2011, CNS will be in a better position to meet your needs if we **receive your work orders before the end of June**. ICR/work orders received at CNS later than this time frame risk not being completed until after the Fall Semester begins.

    The Interdepartmental Communications Request form may be accessed via COLA at https://cola.cns.vt.edu/.

    Larger departmental moves and most renovation projects should be ordered via CNS' Request For Estimate form at http://www.cns.vt.edu/accounts_projectEstimate.html.

    CNS' work order volume is typically very heavy during the summer months. By sharing this information with staff who request new or changed telecommunications services, you will *significantly* improve CNS' ability to serve you in a timely manner. For more information, please visit CNS' web site or contact a CNS Ordering & Provisioning team member at 1-6460. We look forward to providing your telecommunications needs!

  • Cable TV Channels

    The Travel Channel replaced G4 on channel 39, and Oxygen replaced The Research Channel on 47.

    University Channel Listings  |  Inn at Virginia Tech Channel Listings

  • Cable TV Survey

    Virginia Tech's Residence Hall Federation, in coordination with their advisor and Communications Network Services (CNS), recently conducted a survey of residence hall students. The survey evaluated students' cable television programming preferences and identified a strong interest in two channels, in particular.

    As a result, CNS inserted “ABC Family” and the “Fox Movie Channel” in place of the “Trinity Broadcast Network” (ch. 48) and the “Independent Film Channel” (ch. 34).

    University Channel Listings  |  Inn at Virginia Tech Channel Listings

2010

  • Summer Telecommunications Orders:

    College, department, and office staff planning summer renovations or moves involving new or changed telecommunications services are asked to consider the following:

    1. If you have telecommunications work you wish to be billed during the fiscal year ending June 30th, 2010, Communications Network Services (CNS) needs to receive your ICRs (Interdepartmental Communication Requests) by May 11th to allow time for completion of the work orders by May 25th!
    2. If you require an installation or assistance with a move to be completed before August 31st, but do not need to be billed during the fiscal year ending June 30th, 2010, CNS will be in a better position to meet your needs if we **receive your orders before the end of June**. Orders received later than this risk not being completed until after the Fall Semester begins.

    The Interdepartmental Communications Request form may be accessed at...
    https://cola.cns.vt.edu/

    Larger departmental moves and most renovation projects should be processed using CNS's "Request For Estimate" form...
    http://www.cns.vt.edu/accounts/projectform.html

    CNS' work order volume is typically very heavy during the summer months. By sharing this information with staff who place your requests for telecommunications services, you will significantly improve CNS's ability to serve you in a timely manner.

    For more information, please visit CNS' Web site, http://www.cns.vt.edu/ or contact a CNS Ordering & Provisioning Team member at 1-6460. We look forward to providing your telecommunications needs!

2009

  • Summer Work Orders: In preparation for this summer's work requests, please place telecommunications work orders as early as possible. Schedule requirements for work to be completed both, before the end of the fiscal year and, prior to the beginning of the Fall Semester, are provided in the full notification. All orders should be submitted using the new, COLA (Customer On Line Access) Interdepartmental Communications Request system located at https://cola.cns.vt.edu.
  • VPN Disabled on VT_WLAN: Virginia Tech's wireless network service has experienced wide acceptance and high demand. To ensure the increasing demand is accommodated, the VT_WLAN service requires changes, which will have a temporary effect on Virginia Tech's Virtual Private Network (VPN) service (referred to as VPN PPTP or pptp.cns.vt.edu). To implement the changes, the VPN service will be temporarily discontinued on the VT_WLAN wireless network as of March 19, 2009. VPN service used via the VT-Wireless network will not be affected by the above changes. If you need VPN you should use VT-Wireless. VT-Wireless allows connection to the HOKIES windows domain for HOKIES users and provides automatic connectivity to network resources, with no Web page login. More information about VT-Wireless, including configuration instructions, is available here. Shortly after spring commencement, an upgrade to the campus wireless network service will be implemented. This upgrade will once again enable VPN service on VT_WLAN. Questions about this temporary change may be referred to CNS Public Relations by sending e-mail to CNS_PR@vt.edu or by calling 540-231-6460.
  • Wireless Authentication: A new automatic wireless network access/authentication method using the IEEE 802.1x standard is available. Once your computer is configured to use this service, there will be no need to manually authenticate with each access to the Virginia Tech wireless network. 802.1x authentication provides increased security by encrypting network traffic between the user's computer and the wireless access point. It is the recommended method of accessing the Virginia Tech wireless network. Look for the VT-Wireless SSID. More information is available on our wireless network Web pages.
  • New local telephone exchange: According to the North American Numbering Plan, 629 is a new local telephone exchange for Radford.

2008

  • Conference Calling Changes: Communications Network Services (CNS) has incorporated changes in our documentation and service handling procedures for the new conference call services available from the Virginia Information Technologies Agency (VITA). This includes implementation of new web-enabled "reservationless" conference call services, which were initially offered January 1, 2008. A Brief List of the New Services:
    • VITA Reservationless Audio Conferencing
    • VITA Operator-Assisted Audio Conferencing
    • VITA Event Services Audio Conferencing
    • VITA Data Conferencing
    Additional information on the new VITA conferencing services is available here or on VITA's website. To use any or all of the new suite of VITA audio or data conferencing services or for further information, please contact CNS Ordering and Provisioning staff by sending e-mail to CNSdsign@vt.edu or calling 540-231-6460 (1-6460 on campus).
  • 1/7/08: University Computing Support Relocation
    University Computing Support (UCS) previously located in Torgerson has relocated to 735 University City Blvd, including walk-in service,ESS support, desktop support, and support for Goodlink devices.

2007

  • 12/27/07: VITA Conference Call Changes

    Communications Network Services (CNS) has learned of changes in the conference call services available from the Virginia Information Technologies Agency (VITA), including the implementation of new web-enabled “reservationless” conference call services effective January 1, 2008. The legacy VITA conference call system currently in service will be retired January 15, 2008.

    To use any or all of the new suite of VITA audio or data conferencing services, please have your Communications Liaison submit an Interdepartmental Communications Request (ICR) to CNS Ordering and Provisioning to register. Should you have questions or desire additional information, please contact CNS Ordering and Provisioning staff by sending e-mail to CNSdsign@vt.edu or calling 540-231-6460 (1-6460 on campus).

  • 9/10/07: VT Targeted Spam Alert
    Multiple users have reported spam, purporting to be from privacy@vt.edu with a subject heading of "Account Verification."

    Please delete this email; do not provide any information to the e-mail address listed in the message. Virginia Tech will never contact you via e-mail to verify personal information. This message is a "phishing" scam to try to obtain your password. If you have received this message, please delete it immediately.

  • 7/25/07: Junkmail Manager System
    A new anti-spam measure called Junk Mail Manager is currently being used on the VTMail system. JMM is a quarantine system for e-mail. Mail that is tagged as spam will be held in a quarantine folder instead of being delivered to a user's mailbox. These messages will be accessible to the user in a Web interface. The user will also receive regular reports by e-mail, listing the contents of their quarantine folder. This will keep a large percentage of undesired mail out of users' actual mailboxes. The Web interface also allows users to configure rules to allow or block particular senders, subjects, or message types.

    All users will be subscribed to this service by default. If, after trying the service you decide not to use it, you may opt out by visiting MyVT. To opt in or out of the JMM system, or to check your current status, please go to MyVT -> Personal Info -> Manage Profile -> Junk Mail Manager Status (Edit).

    To access the JMM system, visit https://junk.mail.vt.edu/spam. For more information, click here.

    Any other anti-spam system you currently have in use will be unaffected. You can continue using it, or JMM, or both, as desired. JMM intercepts spam that routes through the main VT mail server (pid@vt.edu). Mail to Exchange (sent to pid@exchange.vt.edu) is not affected at this time.

  • 3/15/07: Summer Requests for Network and Telephone Services
    As another academic year moves to a close, Communications Network Services (CNS) requests that college, department, and office administrators notify us as early as possible, if you plan summer renovations or moves which will require new or changed telecommunications services. Our workload is very heavy during the summer months and early notification facilitates scheduling and completing orders.

    Please consider the following guidelines for submitting your Interdepartmental Communications Requests (ICRs):

    For telecommunications work to be billed prior to the end of the current fiscal year:

    Submit your ICRs by May 1st to allow us sufficient time to process them, schedule and complete the work, and bill the charges on your June 1st invoice.

    For telecommunications work to be completed by the beginning of Fall Semester:

    Submit your ICRs before the end of June. CNS cannot guarantee completion of the requested work by August 15, if we receive your ICRs later than June 30th.

    Please share this information with those on your staff who place requests for telecommunications services to help CNS serve you in a timely manner.

    Larger departmental moves and most renovation projects should be ordered via CNS's "Request for Estimate" form: http://www.cns.vt.edu/accounts/projectform.html.

    For more information, please visit CNS's Website (www.cns.vt.edu) or contact your CNS Ordering & Provisioning Team member at 1-6460.

    This notice is also available on CNS's website at: http://www.cns.vt.edu/html/news/summer_2007.html

2006

  • 11/27/06: Telecommunications Procurement
    We would like to remind university departments that all state-funded telecommunication services, including, but not limited to DSL, telephone lines, telephone equipment, cable modem, and satellite data service, for university offices and personal residences must be ordered through Communications Network Services. more...
  • 9/21/06: COLA is improving to serve you better
    CNS' Customer OnLine Access (COLA) has been updated to include a new Invoice Viewer application for faculty and staff.
  • 8/16/06: Dell Battery Recall
    Dell has identified a potential safety issue with some batteries in Dell notebooks and has issued a voluntary recall. Dell will replace the impacted batteries at no charge. Details may be found here: http://www.dellbatteryprogram.com
  • 8/9/06: Completed Data Center Upgrade
    Communications Network Services recently completed an extensive upgrade of the campus Data Center Network in the Andrews Information Systems Building. The improved network performance of the Data Center translates into faster, more reliable, and better managed services with an eye toward the future. Virginia Tech's network infrastructure is critical to the secure, reliable, and highly responsive services needed to advance network-assisted teaching, research, computing and outreach. The new Data Center network is capable of supporting cutting-edge applications and delivering high performance services. This ensures the university can fully participate in regional, national, and global markets in the broadband-connected world of the future.
  • 6/29/06: July 1 Bills: Due to the Commonwealth's celebration of our nation's Independence on July 3rd and 4th, the university's monthly Network Infrastructure and Services bills will not be available until July 6th. Questions may be phoned to CNS at 1-6460 or sent via e-mail to cnsar@vt.edu.
  • 6/29/06: Anti-Spam Testing: We are running an extended test of the MailHurdle system, which we hope will eliminate 98% of spam e-mail messages. Please direct any problems to the Virginia Tech Operations Center at (540) 231-6780.
  • 3/15/06: Summer Telecommunications Service Requests: As the academic year moves to a close, Communications Network Services (CNS) reminds...
  • 3/1/06, 9:00 AM: Change to E-Mail Certificate: The security certificate used with Virginia Tech POP e-mail will be replaced in the next few days. Users may be prompted to accept the new certificate by their e-mail client. If you have any questions or experience difficulty with your POP e-mail, please contact Virginia Tech Operations Center at (540) 231-6780.
  • 1/31/06, W32.Blackmal.E@mm Worm Advisory: Please be aware of a mass e-mail worm designed to activate on an infected computer February 3. Please see www.antivirus.vt.edu for details on how to safeguard your computer from this and other threats.
  • 1/06/06, 8:00 AM: Patch Released for Microsoft Windows Vulnerability: Microsoft has released a patch ahead of schedule for a vulnerability concerning Windows Meta Files in all versions of the Microsoft Windows operating system. All Windows users should download the patch from Microsoft's website or via Windows or Microsoft Update.

2005

  • 12/29/05, 3:30 PM: Serious Microsoft Windows Vulnerability: A serious vulnerability concerning Windows Meta Files affects all versions of the Microsoft Windows operating system. Opening a malicious email attachment or visiting a malicious website can result in your computer being compromised. Microsoft will release a patch for this vulnerability Tuesday, January 10. Until the patch is installed, Windows users are advised to exercise extreme caution with questionable email attachments and websites. See antivirus.vt.edu for further information.
  • 12/12/05, 10:30 AM: Freedom First E-mail Scam: Fraudulent e-mail claiming to be a service announcement from Freedom First Credit Union is circulating among VT e-mail subscribers. Please do not open this e-mail or follow the enclosed links. Please see VT News for more information on how to deal with this and similar scams.
  • 11/15/05, Procurement of Telecommunications Service and Equipment: We would like to remind university departments that all state-funded telecommunication services... (more)
  • 8/25/05, Change to VT Cable Line-up: The Cartoon Network, currently broadcast on Virginia Tech's channel 25, will move to a new spot in the line-up during the week of August 29th. Cartoon's new home will be channel 36. This change affects all users of the University's cable television system at the Blacksburg campus.
  • Suggestions for Reviewing Monthly Telecommunications Bills, Spring 2005. A PDF version is also available.
  • Explanation of Exchange server difficulties.
  • Please help CNS serve you better by reviewing the summer telecommunications work order guidelines.
  • Verizon addresses 'phishing' and other scams - More...
  • Virginia Tech's eCorridors Program Announces, "Strategic Technology Infrastructure for Regional Competitiveness in the Network Economy". Order Reports | More...
  • FCC News Release-- Cellphones and the Do Not Call List. PDF
  • Users of NAS (Network Attached Storage) may notice that fewer snapshots are available than before. Because of limited storage space, NAS snapshots will be retained for 2 weeks, instead of the previous 5 weeks. - More...

2004

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2002

2001

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Contact
Communications Network Services
1770 Forecast Drive (0506)
Blacksburg, Virginia 24060
(540) 231-6460
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