CNS News Archive
Summer Telecommunications Orders
Communications Network Services (CNS) continually strives to provide a high level of service to the campus community. College, department, and office staff planning summer renovations or moves involving new or changed telecommunications services are requested to consider the following information:
- If you have telecommunications work you wish to be billed during the fiscal year ending June 30th, 2011, CNS must receive your ICR/work orders, by May 2nd, to ensure adequate time to complete your work order(s) by May 25th.
- If you require an installation or assistance with a move to be completed before August 31st that does not need to be billed during the fiscal year ending June 30th, 2011, CNS will be in a better position to meet your needs if we **receive your work orders before the end of June**. ICR/work orders received at CNS later than this time frame risk not being completed until after the Fall Semester begins.
The Interdepartmental Communications Request form may be accessed via COLA at https://cola.cns.vt.edu/.
Larger departmental moves and most renovation projects should be ordered via CNS' Request For Estimate form at http://www.cns.vt.edu/accounts_projectEstimate.html.
CNS' work order volume is typically very heavy during the summer months. By sharing this information with staff who request new or changed telecommunications services, you will *significantly* improve CNS' ability to serve you in a timely manner. For more information, please visit CNS' web site or contact a CNS Ordering & Provisioning team member at 1-6460. We look forward to providing your telecommunications needs!
Cable TV Channels
The Travel Channel replaced G4 on channel 39, and Oxygen replaced The Research Channel on 47.
University Channel Listings | Inn at Virginia Tech Channel Listings
Cable TV Survey
Virginia Tech's Residence Hall Federation, in coordination with their
advisor and Communications Network Services (CNS), recently conducted a
survey of residence hall students. The survey evaluated students' cable
television programming preferences and identified a strong interest in
two channels, in particular.
As a result, CNS inserted “ABC Family” and the “Fox Movie Channel” in
place of the “Trinity Broadcast Network” (ch. 48) and the “Independent
Film Channel” (ch. 34).
University Channel Listings | Inn at Virginia Tech Channel Listings
- Summer Telecommunications Orders:
College, department, and office staff planning summer
renovations or moves involving new or changed telecommunications
services are asked to consider the following:
- If you have telecommunications work you wish to be
billed during the fiscal year ending June 30th, 2010,
Communications Network Services (CNS) needs to receive
your ICRs (Interdepartmental Communication Requests)
by May 11th to allow time for completion of the work
orders by May 25th!
- If you require an installation or assistance with
a move to be completed before August 31st, but do not
need to be billed during the fiscal year ending June
30th, 2010, CNS will be in a better position to meet
your needs if we **receive your orders before the end
of June**. Orders received later than this risk not
being completed until after the Fall Semester begins.
The Interdepartmental Communications Request form may
be accessed at...
Larger departmental moves and most renovation projects
should be processed using CNS's "Request For Estimate"
CNS' work order volume is typically very heavy during
the summer months. By sharing this information with
staff who place your requests for telecommunications
services, you will significantly improve CNS's ability
to serve you in a timely manner.
For more information, please visit CNS' Web site,
or contact a CNS Ordering & Provisioning Team member
at 1-6460. We look forward to providing your telecommunications
- Summer Work Orders: In preparation for this summer's work requests, please place
telecommunications work orders as early as possible. Schedule
requirements for work to be completed both, before the end of the fiscal
year and, prior to the beginning of the Fall Semester, are provided in
the full notification. All orders should be submitted using
the new, COLA (Customer On Line Access) Interdepartmental Communications
Request system located at https://cola.cns.vt.edu.
- VPN Disabled on VT_WLAN: Virginia Tech's wireless network service has experienced wide acceptance and high demand. To ensure the increasing demand is accommodated, the VT_WLAN service requires changes, which will have a temporary effect on Virginia Tech's Virtual Private Network (VPN) service (referred to as VPN PPTP or pptp.cns.vt.edu). To implement the changes, the VPN service will be temporarily discontinued on the VT_WLAN wireless network as of March 19, 2009. VPN service used via the VT-Wireless network will not be affected by the above changes. If you need VPN you should use VT-Wireless. VT-Wireless allows connection to the HOKIES windows domain for HOKIES users and provides automatic connectivity to network resources, with no Web page login. More information about VT-Wireless, including configuration instructions, is available here. Shortly after spring commencement, an upgrade to the campus wireless network service will be implemented. This upgrade will once again enable VPN service on VT_WLAN. Questions about this temporary change may be referred to CNS Public Relations by sending e-mail to CNS_PR@vt.edu or by calling 540-231-6460.
- Wireless Authentication: A new automatic wireless network access/authentication method using the IEEE 802.1x standard is available. Once your computer is configured to use this service, there will be no need to manually authenticate with each access to the Virginia Tech wireless network. 802.1x authentication provides increased security by encrypting network traffic between the user's computer and the wireless access point. It is the recommended method of accessing the Virginia Tech wireless network. Look for the VT-Wireless SSID. More information is available on our wireless network Web pages.
- New local telephone exchange: According to the North American Numbering Plan, 629 is a new local telephone exchange for Radford.
- Conference Calling Changes: Communications Network Services (CNS) has incorporated changes in our documentation and service handling procedures for the new conference call services available from the Virginia Information Technologies Agency (VITA). This includes implementation of new web-enabled "reservationless" conference call services, which were initially offered January 1, 2008. A Brief List of the New Services:
Additional information on the new VITA conferencing services is available here or on VITA's website. To use any or all of the new suite of VITA audio or data conferencing services or for further information, please contact CNS Ordering and Provisioning staff by sending e-mail to CNSdsign@vt.edu or calling 540-231-6460 (1-6460 on campus).
- VITA Reservationless Audio Conferencing
- VITA Operator-Assisted Audio Conferencing
- VITA Event Services Audio Conferencing
- VITA Data Conferencing
- 1/7/08: University Computing Support Relocation
University Computing Support (UCS) previously located in Torgerson has relocated to 735 University City Blvd, including walk-in service,ESS support, desktop support, and support for Goodlink devices.
- 12/27/07: VITA Conference Call Changes
Communications Network Services (CNS) has learned of changes in the conference call services available from the Virginia Information Technologies Agency (VITA), including the implementation of new web-enabled “reservationless” conference call services effective January 1, 2008. The legacy VITA conference call system currently in service will be retired January 15, 2008.
To use any or all of the new suite of VITA audio or data conferencing services, please have your Communications Liaison submit an Interdepartmental Communications Request (ICR) to CNS Ordering and Provisioning to register. Should you have questions or desire additional information, please contact CNS Ordering and Provisioning staff by sending e-mail to CNSdsign@vt.edu or calling 540-231-6460 (1-6460 on campus).
- 9/10/07: VT Targeted Spam Alert
Multiple users have reported spam, purporting to be from firstname.lastname@example.org with a subject heading of
Please delete this email; do not provide any information to the e-mail address listed in the message. Virginia Tech will never contact you via e-mail to verify personal information. This message is a "phishing" scam to try to obtain your password. If you have received this message, please delete it immediately.
The complete text of the message may be viewed at www.antivirus.vt.edu.
- 7/25/07: Junkmail Manager System
A new anti-spam measure called Junk Mail Manager is currently being used
on the VTMail system. JMM is a quarantine system for e-mail. Mail that is
tagged as spam will be held in a quarantine folder instead of being delivered
to a user's mailbox. These messages will be accessible to the user in a
Web interface. The user will also receive regular reports by e-mail, listing
the contents of their quarantine folder. This will keep a large percentage
of undesired mail out of users' actual mailboxes. The Web interface also
allows users to configure rules to allow or block particular senders, subjects,
or message types.
All users will be subscribed to this service by default. If, after trying the service you decide not to use it, you may opt out by visiting MyVT. To opt in or out of the JMM system, or to check your current status, please go to MyVT -> Personal Info -> Manage Profile -> Junk Mail Manager Status (Edit).
To access the JMM system, visit https://junk.mail.vt.edu/spam.
For more information, click
Any other anti-spam system you currently have in use will be unaffected. You can continue using it, or JMM, or both, as desired. JMM intercepts spam that routes through the main VT mail server (email@example.com). Mail to Exchange (sent to firstname.lastname@example.org) is not affected at this time.
- 3/15/07: Summer Requests for Network and Telephone
As another academic year moves to a close, Communications
Network Services (CNS) requests that college, department, and office administrators
notify us as early as possible, if you plan summer renovations or moves which
will require new or changed telecommunications services. Our workload is very
heavy during the summer months and early notification facilitates scheduling
and completing orders.
Please consider the following guidelines for submitting your Interdepartmental
Communications Requests (ICRs):
For telecommunications work to be billed prior to the end of the
current fiscal year:
Submit your ICRs by May 1st to allow us sufficient time to process
them, schedule and complete the work, and bill the charges on your June
For telecommunications work to be completed by the beginning of
Submit your ICRs before the end of June. CNS cannot guarantee
completion of the requested work by August 15, if we receive your ICRs later
than June 30th.
Please share this information with those on your staff who place requests
for telecommunications services to help CNS serve you in a timely manner.
Larger departmental moves and most renovation projects should be ordered
via CNS's "Request for Estimate" form: http://www.cns.vt.edu/accounts/projectform.html.
For more information, please visit CNS's Website (www.cns.vt.edu)
or contact your CNS Ordering & Provisioning Team member at 1-6460.
This notice is also available on CNS's website at:
- 11/27/06: Telecommunications Procurement
We would like to remind university departments that all state-funded telecommunication
services, including, but not limited to DSL, telephone lines, telephone
equipment, cable modem, and satellite data service, for university offices
and personal residences must be ordered through Communications Network
- 9/21/06: COLA is improving to serve you better
CNS' Customer OnLine Access (COLA) has
been updated to include a new Invoice Viewer application for faculty and
- 8/16/06: Dell Battery Recall
Dell has identified a potential safety issue with some batteries in Dell
notebooks and has issued a voluntary recall. Dell will replace the impacted
batteries at no charge.
Details may be found here: http://www.dellbatteryprogram.com
- 8/9/06: Completed Data Center Upgrade
Communications Network Services recently completed an extensive upgrade
of the campus Data Center Network in the Andrews Information Systems
Building. The improved network performance of the Data Center translates
more reliable, and better managed services with an eye toward the future.
Virginia Tech's network infrastructure is critical to the secure, reliable,
and highly responsive services needed to advance network-assisted teaching,
research, computing and outreach. The new Data Center network is capable
cutting-edge applications and delivering high performance services. This
ensures the university can fully participate in regional, national, and
global markets in the broadband-connected world of the future.
- 6/29/06: July 1 Bills: Due to the
Commonwealth's celebration of our nation's Independence on July 3rd and
4th, the university's monthly Network Infrastructure and Services bills
will not be available until July 6th. Questions may be phoned to CNS at
1-6460 or sent via e-mail to email@example.com.
- 6/29/06: Anti-Spam Testing: We are running an extended
test of the MailHurdle system, which we hope will eliminate 98% of spam
e-mail messages. Please direct any problems to the Virginia
Tech Operations Center at (540) 231-6780.
- 3/15/06: Summer Telecommunications Service
Requests: As the academic year moves to a close, Communications
Network Services (CNS) reminds...
- 3/1/06, 9:00 AM: Change to E-Mail Certificate:
The security certificate used with Virginia Tech POP e-mail will be replaced
in the next few days. Users may be prompted to accept the new certificate
by their e-mail client. If you have any questions or experience difficulty
with your POP e-mail, please contact Virginia
Tech Operations Center at (540) 231-6780.
- 1/31/06, W32.Blackmal.E@mm Worm Advisory:
Please be aware of a mass e-mail worm designed to activate on an infected
computer February 3. Please see www.antivirus.vt.edu
for details on how to safeguard your computer from this and other threats.
- 1/06/06, 8:00 AM: Patch Released for Microsoft
Windows Vulnerability: Microsoft has released a patch ahead of
schedule for a vulnerability concerning Windows Meta Files in all versions
of the Microsoft Windows operating system. All Windows users should download
the patch from Microsoft's
website or via Windows or Microsoft Update.
- 12/29/05, 3:30 PM: Serious Microsoft Windows
Vulnerability: A serious vulnerability concerning Windows Meta
Files affects all versions of the Microsoft Windows operating system.
Opening a malicious email attachment or visiting a malicious website can
result in your computer being compromised. Microsoft will release a patch for this vulnerability Tuesday, January
10. Until the patch is installed, Windows users are advised to exercise
extreme caution with questionable email attachments and websites. See
for further information.
- 12/12/05, 10:30 AM: Freedom First E-mail
Scam: Fraudulent e-mail claiming to be a service announcement
from Freedom First Credit Union is circulating among VT e-mail subscribers.
Please do not open this e-mail or follow the enclosed links. Please see
for more information on how to deal with this and similar scams.
- 11/15/05, Procurement of Telecommunications
Service and Equipment: We would like to remind university departments
that all state-funded telecommunication services... (more)
- 8/25/05, Change to VT Cable Line-up: The Cartoon Network, currently broadcast on Virginia Tech's channel 25, will move to a new spot in the line-up during the week of August 29th. Cartoon's new home will be channel 36. This change affects all users of the University's cable television system at the Blacksburg campus.
- Suggestions for Reviewing Monthly Telecommunications
Bills, Spring 2005. A PDF version is also available.
- Explanation of Exchange server difficulties.
- Please help CNS serve you better by reviewing the summer telecommunications work order guidelines.
- Verizon addresses 'phishing' and other scams - More...
- Virginia Tech's eCorridors Program Announces, "Strategic
Technology Infrastructure for Regional Competitiveness in
the Network Economy". Order
Reports | More...
- FCC News Release-- Cellphones and the Do Not Call List. PDF
- Users of NAS (Network Attached Storage) may notice that fewer snapshots are available than before. Because of limited storage space, NAS snapshots will be retained for 2 weeks, instead of the previous 5 weeks.