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New Telecommunications Relay Service (TRS) Access Number

Beginning on June 26, 2000, communications access between persons with hearing or speech disabilities and hearing persons will be simplified by the abbreviated three-digit "711" telephone number to access the Virginia Relay Service (VA Relay). Virginia Tech users at the main campus, the Donaldson Brown Hotel and Conference Center, and at the Northern Virginia Graduate Center must dial 9 before the 711 telephone number (9-711), just as they would normally dial for an off-campus telephone call. The current toll free telephone numbers (1-800-828-1120 and 1-800-828-1140) for VA Relay will remain active for customers who wish to continue using them.

VA Relay (available 24 hours a day, seven days a week) connects calls between a person with a hearing or speech disability and a hearing person through a Communications Assistant who translates text between callers. By law, each conversation is handled with the strictest confidentiality. Please contact the Virginia Department for the Deaf and Hard of Hearing (VDDHH) at 1-800-552-7917 (Voice/TTY) or visit them on the web at to learn more about 711 and other services for persons with hearing and/or speech disabilities.

In 1997, the Federal Communications Commission (FCC) ordered the implementation of 711 service which should be available nationwide before the end of this year.

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