The Student Telecommunications Office will close Wednesday, December 24, 2003 at Noon, and reopen on Monday, January 5, 2004 at 8AM. Please keep in mind the Cashier's Windows will also be closed during this time period. If you wish to make telecommunications payments in person, you will need to do so before noon on Wednesday, December 24th. For the remainder of the semester, Student Telecommunications will maintain regular office hours of Monday-Friday, 8AM. - 12 Noon, and 1PM - 5PM.

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December and January telecommunications bills will be sent to the address we currently have on file. If you prefer, you may pay in advance and carry a credit balance on your account. Please remember payment for your December bill is due by December 25th. January bills should be mailed prior to the start of spring semester.

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To avoid service deactivation and account reactivation fees, we must receive payment of past due balances by the 18th of each month. Current charges are due on the 25th of each month. It is your responsibility to obtain a copy of your bill from Student Telecommunications if you do not receive it by the 15th of each month. You may either stop by the Student Telecommunications Office to request a copy, call our office or email us at stutel@vt.edu, and we will mail you a duplicate. Failure to receive your bill does not relieve you of the responsibility for paying by the date due.

If your balance is less than $5.00 for a given month, you will not receive a bill. You will be notified via email each month until your balance reaches $5.00, or you deactivate your telecommunications service. In addition, all students will be billed at the end of each semester (May and December), regardless of the account balance.

To insure your payment is credited to your account in an accurate and timely manner, you MUST include your remittance slip (top portion of bill) with your payment. We also recommend that you write your student identification number or CNS account number on your check.

If paying by mail, you should place your payment in the mail at least 7 business days prior to the due date, for timely crediting to your account. Please include your remittance slip and mail all payments to:
Payment Processing Center
Re: Virginia Tech Telecommunications
P.O. Box 25508
Richmond, VA 23260-5508

To insure the most rapid credit to your account, pay in person at the Cashier's Window between the hours of 8AM and 5PM, Monday through Friday. Obtain and keep your receipt!

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Tired of writing a monthly check for your telecommunications bill? CNS offers the ability to make automatic payments through Electronic Funds Transfer. We are able to automatically debit your monthly charges from any U.S. Bank checking account. Prior to processing the debit, CNS will notify you via e-mail of the amount and date of the debit.

The electronic debit service is explained in detail at the following website: http://www.cns.vt.edu/html/billing/eft.html. To take advantage of this FREE service, complete the on-line application and follow the instructions provided. If you have any questions, please call us during office hours at 231-3000 or send an email to stunet@vt.edu

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If you are graduating in December, moving, or leaving school, it is critical you notify Student Telecommunications. You will need to deactivate your telecommunications service, make arrangements for payment of charges on your telecommunications account and update your address information on the Hokie Spa at: www.hokiespa.vt.edu

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COLA – CUSTOMER ON LINE ACCESS
Manage your telecommunications account, activate/de-activate telecommunications services, check balances and more, online, anytime. The website is available at: https://cola.cns.vt.edu/servlets/logon . Simply select “LOG ON” and use your e-mail PID and password to enter COLA.

STACIE
STACIE is the Student Telecommunications Automated Customer Information Express. This automated voice response system allows you to access specific account information and details of the services CNS offers, 24 hours a day, 7 days a week. STACIE can be reached by calling 231-7788 (TDD: 231-7700). STACIE is another way to better serve your telecommunications needs!

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Under a pilot program, CNS is currently offering wireless connectivity free of charge to Virginia Tech students. All users are required to register in order to take advantage of the wireless network. You can register on the COLA website or in person at our office. You will need the MAC (media access control) address from your wireless network interface card or NIC. A coverage map is available at our website.

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