|I. Spring 2004 Telecommunications
If you wish to deactivate your telecommunications service, you may
do so using COLA, the Customer On Line Access website.
You may also deactivate your service by sending an email or fax or
by visiting the CNS Student Telecommunications Office.
Please include the following information when requesting service changes
- Student ID Number and/or Account Number
- Month/Date/Year to deactivate
service. You may wish to have service deactivated immediately.
If so, simply request “disconnect immediately”.
Billing Address-- this address must be listed with the University
Registrar’s Office. You may verify or update
your address information on the Hokie Spa website at: www.hokiespa.vt.edu
IF YOU DO NOT know when your service is scheduled to deactivate, please
check COLA or call STACIE, to determine the deactivation date.
You may also contact our office in person, by phone, fax or email.
Please keep in mind it may take up to three (3) business days to receive
a response to your email. In the event your service is disconnected
on the date you previously scheduled, a processing fee may be charged
for reactivation of service.
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|II. Extending Telecommunications Services
for Summer 2004
If your telecommunications service is scheduled to deactivate at the
end of Spring semester and you will be attending 2004 Summer session,
you should extend the deactivation date using COLA.
You may also request an extension of your service by sending an email
or fax or by visiting the CNS Student Telecommunications Office.
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|III. Indefinite Deactivation Date
If you requested an indefinite deactivation date when signing up for
telecommunications services, you MUST notify CNS Student Telecommunications
when you want to deactivate the service. You are responsible for ALL
charges up to the date your request for deactivation of service is processed.
If you wish to deactivate your service, please use COLA. You may also
update your deactivation date by forwarding an e-mail or fax, or by visiting
the Student Telecommunications Office. YOU CANNOT DEACTIVATE YOUR SERVICE
OVER THE TELEPHONE OR BY WRITING NOTES ON THE PAYMENT SLIP!
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|IV. Fall 2004 Telecommunications Service
If you are registered to attend Virginia Tech for Fall Semester 2004,
you may wish to avoid the long lines in the Fall by pre-scheduling activation
of your telecommunications service. Pre-scheduling can be processed on
COLA. You may also pre-schedule by email or fax or by visiting the CNS
Student Telecommunications Office. YOU CANNOT REQUEST ACTIVATION OF TELECOMMUNICAITONS
SERVICE BY TELEPHONE OR BY WRITING NOTES ON THE PAYMENT SLIP!
IF YOU DECIDE TO PRE-SCHEDULE VIA EMAIL OR FAX, YOU MUST PROVIDE THE
- Student ID Number
- Month/Date/Year you want to activate the service.
If you wish to have your service activated immediately, simply request “immediately”.
you want to deactivate the service. You may wish to have your
service connected indefinitely. In that
case, you need to
request “indefinite” service.
You assume the responsibility of contacting CNS Student Telecommunications
in person or in writing to deactivate services when you choose
- Acknowledgement of associated fees.
If you pre-schedule telecommunications service for Fall 2004 and then
determine you will NOT need it, you MUST notify CNS Student Telecommunications
through COLA, in writing or in person prior to service activation to
avoid responsibility for the processing and monthly service fees. If
your service activates, you will be responsible for all charges that
accrue up to the time CNS Student Telecommunications receives cancellation
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|V. Paying Your Telecommunications
If you have any questions regarding your May 1, 2004 telecommunications
statement, please refer to COLA or contact the Student Telecommunications
Office by phone or in person. Current balances are due the 25th of each
month; past due balances must be received on or before the 18th of each
You may send your payment to the Payment Processing Center in Richmond
or make your payment in person at the cashier’s window on the
first floor of the Student Services Building. To insure proper and
timely credit, you must include your remittance slip with your payment.
You may obtain a remittance slip at either the cashier’s window
or the CNS Student Telecommunications Office.
Check or money order payments forwarded to the Payment Processing
Center may take five (5) to seven (7) business days to be credited
to your account. The cashier’s window will accept cash, check
or money order. However, the university does not accept debit or credit
cards or your Hokie Passport for payment of CNS Student Telecommunications
PAYMENTS MADE ON OR AFTER THE DUE DATE SHOULD BE MADE AT THE CASHIER’S
WINDOW FOR TIMELY CREDIT TO YOUR ACCOUNT.
ANY DELINQUENT telecommunications balance outstanding as of June 26,
2004, will be transferred to Virginia Tech Accounts Receivable for
collection. This action will result in future requests for any telecommunications
services being denied and your University records being blocked until
all past-due amounts are paid. Collection and/or attorney fees may
be assessed. IF YOU DO NOT RECEIVE A BILL BY MAY 15, 2004, YOU SHOULD
NOTIFY CNS STUDENT TELECOMMUNICATIONS.
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|VI. Update Your Mailing Address
Your telecommunications bill will continue to be sent to the address
you’ve indicated during the school year. OUR OFFICE CANNOT CHANGE
ADDRESSES. We can only change the address flag, requesting the CNS bill
be sent to the local or permanent address information listed with the
University Registrar’s Office.
We recommend you confirm your CNS address information on COLA or with
the CNS Student Telecommunications Office prior to leaving Blacksburg.
You may update your address information on the Hokie SPA website at:
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CNS Student Telecommunications looks forward to serving
your telecommunications needs in the future. We wish you safe and enjoyable