If you wish to deactivate your telecommunications service, you may do so using COLA, the Customer On Line Access website.

You may also deactivate your service by sending an email or fax or by visiting the CNS Student Telecommunications Office.

Please include the following information when requesting service changes in writing:

• Name
• Student ID Number and/or Account Number
• Month/Date/Year to deactivate service. You may wish to have service deactivated immediately. If so, simply request “disconnect immediately”.
• Forwarding Billing Address-- this address must be listed with the University Registrar’s Office. You may verify or update your address information on the Hokie Spa website at: www.hokiespa.vt.edu

IF YOU DO NOT know when your service is scheduled to deactivate, please check COLA or call STACIE, to determine the deactivation date.

You may also contact our office in person, by phone, fax or email. Please keep in mind it may take up to three (3) business days to receive a response to your email. In the event your service is disconnected on the date you previously scheduled, a processing fee may be charged for reactivation of service.

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If your telecommunications service is scheduled to deactivate at the end of Spring semester and you will be attending 2004 Summer session, you should extend the deactivation date using COLA.

You may also request an extension of your service by sending an email or fax or by visiting the CNS Student Telecommunications Office.

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If you requested an indefinite deactivation date when signing up for telecommunications services, you MUST notify CNS Student Telecommunications when you want to deactivate the service. You are responsible for ALL charges up to the date your request for deactivation of service is processed.

If you wish to deactivate your service, please use COLA. You may also update your deactivation date by forwarding an e-mail or fax, or by visiting the Student Telecommunications Office. YOU CANNOT DEACTIVATE YOUR SERVICE OVER THE TELEPHONE OR BY WRITING NOTES ON THE PAYMENT SLIP!

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If you are registered to attend Virginia Tech for Fall Semester 2004, you may wish to avoid the long lines in the Fall by pre-scheduling activation of your telecommunications service. Pre-scheduling can be processed on COLA. You may also pre-schedule by email or fax or by visiting the CNS Student Telecommunications Office. YOU CANNOT REQUEST ACTIVATION OF TELECOMMUNICAITONS SERVICE BY TELEPHONE OR BY WRITING NOTES ON THE PAYMENT SLIP!

IF YOU DECIDE TO PRE-SCHEDULE VIA EMAIL OR FAX, YOU MUST PROVIDE THE FOLLOWING INFORMATION:

• Name
• Student ID Number
• Month/Date/Year you want to activate the service. If you wish to have your service activated immediately, simply request “immediately”.
• Month/Date/Year you want to deactivate the service. You may wish to have your service connected indefinitely. In that case, you need to request “indefinite” service. You assume the responsibility of contacting CNS Student Telecommunications in person or in writing to deactivate services when you choose indefinite service.
• Acknowledgement of associated fees.

If you pre-schedule telecommunications service for Fall 2004 and then determine you will NOT need it, you MUST notify CNS Student Telecommunications through COLA, in writing or in person prior to service activation to avoid responsibility for the processing and monthly service fees. If your service activates, you will be responsible for all charges that accrue up to the time CNS Student Telecommunications receives cancellation notification.

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If you have any questions regarding your May 1, 2004 telecommunications statement, please refer to COLA or contact the Student Telecommunications Office by phone or in person. Current balances are due the 25th of each month; past due balances must be received on or before the 18th of each month.

You may send your payment to the Payment Processing Center in Richmond or make your payment in person at the cashier’s window on the first floor of the Student Services Building. To insure proper and timely credit, you must include your remittance slip with your payment. You may obtain a remittance slip at either the cashier’s window or the CNS Student Telecommunications Office.

Check or money order payments forwarded to the Payment Processing Center may take five (5) to seven (7) business days to be credited to your account. The cashier’s window will accept cash, check or money order. However, the university does not accept debit or credit cards or your Hokie Passport for payment of CNS Student Telecommunications bills.

PAYMENTS MADE ON OR AFTER THE DUE DATE SHOULD BE MADE AT THE CASHIER’S WINDOW FOR TIMELY CREDIT TO YOUR ACCOUNT.

ANY DELINQUENT telecommunications balance outstanding as of June 26, 2004, will be transferred to Virginia Tech Accounts Receivable for collection. This action will result in future requests for any telecommunications services being denied and your University records being blocked until all past-due amounts are paid. Collection and/or attorney fees may be assessed. IF YOU DO NOT RECEIVE A BILL BY MAY 15, 2004, YOU SHOULD NOTIFY CNS STUDENT TELECOMMUNICATIONS.

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Your telecommunications bill will continue to be sent to the address you’ve indicated during the school year. OUR OFFICE CANNOT CHANGE ADDRESSES. We can only change the address flag, requesting the CNS bill be sent to the local or permanent address information listed with the University Registrar’s Office.

We recommend you confirm your CNS address information on COLA or with the CNS Student Telecommunications Office prior to leaving Blacksburg.

You may update your address information on the Hokie SPA website at: www.hokiespa.vt.edu.

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