Guide for Completing the
Interdepartmental
Communications Request (ICR)
Only Departmental Communications Liaisons are authorized to fill out ICRs.
Use the Banner Change Fund Form here to submit billing changes.
ICRs CANNOT be submitted on-line. Please print,
obtain proper signature, and mail the ICR to CNS at mail code 0506. Please
do not fax your ICR unless
you have spoken with an Ordering & Provisioning representative. Faxing
your ICR without pre-approval causes unnecessary delays in processing ICRs.
After receiving Ordering and Provisioning approval to fax your ICR, do NOT
use a cover sheet, your contact information is contained within the ICR.
These procedures will help us serve you better by streamlining the process
and conserving
resources.
We hope this guide will answer questions you may have while completing
the ICR. Additional information can be found at the
ICR Frequently Asked Questions page. If you have any further questions
or comments about the ICR, please call the CNS Ordering and Provisioning
Team at 1-6460.
Page 1
Department Name
Enter the full department name. Do not use acronyms.
Liaison Name, Liaison Phone Number, Liaison Email
Provide your contact information.
Alternate Contact Name, Alternate Phone Number, Alternate Email
Enter the contact information for the Alternate Communications Liaison. If
your department does not have an Alternate Liaison, please provide contact
information for
someone who is familiar with work requests.
Service
Select the service from the following
options: Telephone, Network, Video, or Other. If you choose Other, please
elaborate in the Work Description field.
Action
Select the action to perform on the Service from the
following options: install New service, Move service, Change service, or Disconnect service.
Telephone Number
Enter a telephone number if you want to move, change, or disconnect.
Leave this field blank for all new phone, and other order types.
Existing Location
Building: Enter the official University name of the building for a service
that must be moved, changed, or disconnected.
Please Note: In order to provide accurate information
for Emergency 911 service, we ask that you use official University building
names. A listing of building and room numbers for all University facilities
can be found by clicking the Building Information link found
under "Existing Location." A new browser window will be opened so the information
you have entered into the form will not be lost.
Room: Enter the room number for an existing service that must be moved,
changed, or disconnected. If a new service is requested, leave
this field blank.
Portal: Enter the portal number for an existing service that must be
moved, changed, or disconnected. If a new service is requested, leave this
field blank. Portal information can be found on a label on the
faceplate of the network portal itself. Example: 200TP01A, where 200 is the
room number and TP01A is the jack number. If you cannot find the portal or
are
unsure of the portal number, please contact the CNS Ordering and Provisioning
Team at 1-6460.
New Location
Building: Enter the official University name of the building for a new
service requested or the new location for a telephone number that is to be
moved. As
with the Existing Location,
please use official University building names.
Room: Enter the room number for a new service requested or the new
location for a telephone number that is to be moved.
Portal: Enter the portal number for a new service requested or the
new location for a telephone number that is to be moved. Portal information
can
be found on a label on the faceplate of the network portal itself. Example:
200TP01A, where 200 is the room number and TP01A is the jack number. If you
cannot find the portal or are unsure of the portal number, please contact the
CNS Ordering and Provisioning Team at 1-6460.
Department or Organization Number
Enter your six-digit Department
or Organization Number.
Banner Fund Change Form and Instructions
If you need to
create a new Banner Code or change an existing Banner Project Code,
click on this link to download the appropriate form to submit to CNS Accounts
Receivable. A new browser window will be opened so that you do not lose
the
information you have entered into the form at this point.
Installation Customer Account Number (CAN)
Enter the appropriate CNS Customer Account Number (CAN), or Banner Fund Number,
for one-time installation charges.
Monthly Customer Account Number (CAN)
You can apply the monthly charges to a different CAN. Enter the appropriate
CAN for the monthly service charges. If Monthly and Installation CANs are the
same, enter the Installation CAN in the text field.
Expedite
For an additional fee of $18.50 per CNS work order (NOT ICR), CNS will complete
the work in less than the standard 10 business days. Due to high volume of
work orders processed at certain times, it is best to call 1-6460 to confirm
that expediting a work order is feasible.
The expedite option will appear on the printed ICR submitted to CNS. The signing
authority can manually change the expedite option on the printed ICR. Manual
changes must be initialed by the signing authority.
The default setting for the expedite option is "No".
Name and Title
Enter the name and title of the person who will be signing the ICR.
Continue
Click "Continue" to proceed with the ICR. You will be prompted for a Username
and Password.
If you are requesting a new telephone you will proceed to
the next input screen where you select options for that service. If you
are moving
or changing
an existing telephone you will also proceed to this screen.
If you are moving a service, you may simultaneously modify service options.
To modify, enter changes in the Work Description field.
If you are requesting new network service or changing existing network service,
you will proceed to a different screen where you will select your connection
type.
Page 2 "Continued" Screen: Telephone Service Options
Identification/End User
Please enter the First Name, Last Name, and
PID of the ultimate user of the service. You must enter this information even
if you are moving an existing service and retaining the current service options.
If
the telephone service is for a public or general use phone, enter N/A.
VA Tech Directory Assistance Information (231-6000)
If the
telephone user does not want their telephone number listed with Virginia Tech
Directory Assistance (231-6000), select "Unlisted". You may
also enter an alternative telephone number (i.e. a general department number)
for this individual. If the person wants to be listed, select "Listed" and, if
desired, enter a preferred name as they would like it to appear in for VT Directory
Assistance. Otherwise
the
name
provided
in
Identification
will
be
used. If
the
service is for a public or general use phone, enter an Alternative
Name. (i.e. "Vet Med Pathology Lab" or "Chemistry Department General Fax").
Phone Type
The selections from the pull down menu are the currently offered ROLMPhone
Models. If you want a telephone selection outside of this range, please indicate
that in the "Other" text field.
| Phone Type |
Brief Description |
| ROLM 120 |
Single line phone with one way speaker. |
| ROLM 240 |
Multi-line digital phone with two-way speaker. |
| ROLM 400 |
Multi-line digital phone with display and two-way speaker. |
For a more detailed description of each phone, please consult your
campus telephone directory or call Ordering and Provisioning at 1-6460.
Class of Service
Class of Service (COS) refers to the calling
capability of the telephone. The pull down menu offers the following, most
commonly used, classes of service.
| COS |
Description |
| 16 |
Courtesy Phone-In-House Calling |
| 20 |
Local Calling |
| 24 |
Local Calling, No 800 Access |
| 28 |
U.S. Calling-Fax |
| 29 |
International Calling-Fax |
| 30 |
U.S. Calling |
| 50 |
International Calling |
The complete COS listing and any associated monthly costs can be found by
clicking the "See List" link. If you make a selection from this list,
enter your selection in the "Other" text field.
Calling Card Information
If you want a calling card to accompany a
new or existing telephone service, select "Yes" and "New." If you want international
calling
capability, select "Yes." If you want US calling only, select "No". Selecting
"U.S." will limit the card to the contiguous United States, Alaska, Hawaii, Canada,
and the Caribbean.
If you want to cancel the international dialing capability on an existing
calling card, select "Yes" and "Change." Select "No" for International Calling.
The card will be limited to US Calling Only.
If you want to cancel a calling card for an existing telephone service,
select "Cancel".
PhoneMail
Please indicate whether you want to add, change, or cancel PhoneMail.
Forwarding Conditions
Select the desired condition to forward your calls to PhoneMail. You may forward
calls to another phone in addition to forwarding call to PhoneMail. A call
can only forward to one place, either PhoneMail or another phone.
- Ring No Answer - Internal (on-campus) Calls
- Ring No Answer - External (off-campus) Calls
- Busy - Internal (on-campus) Calls
- Busy - External (off-campus) Calls
- Do Not Disturb - Internal (on-campus) Calls
- Do Not Disturb - External (off-campus) Calls
Continued Screen: Network Service Options
If new network service is requested or an existing network service is to be
moved, please select the type of network service you want. 10BaseT refers
to the
University's standard Ethernet service. If you select "Private Ethernet" or "Other"
network service, please provide details in the text field provided.
Click "Continue" to proceed to the ICR print page, which displays all of
the information you have entered into this form. A unique ICR number will appear
at the top
of
the form that will be used to track your
request. If there is no number, please verify that all procedures have been
followed. Call 1-6460 if the problem persists. Check to make sure the information
is correct. If it is not,
please hit the "Back" button on your browser to make the necessary corrections.
We recommend that you save this file electronically. Click on "File", then
"Save As" and save to a file of your choice. This saves work if you
closed your browser after clicking print, and the print out did not work. You
can
print the saved version at any time.
Print the ICR. An authorized
individual must then sign the ICR. An authorized individual must then sign
the ICR. Corrections or modifications to the information on the printed form
can be entered by hand
and initialed
by the signing authority. Retain a copy for your records and submit the ICR
to CNS by campus mail (Campus Mail Code 0506) or by faxing in to 1-4800.
Revised March 2004
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