Communications Service Network

Ordering Departmental Telecommunications Services: ICR

Faculty, staff, and departmental users need to contact their Communications Liaison to order telecommunications services.

Communications Liaisons can use the Interdepartmental Commuications Request (ICR). You should use the ICR move, change, disconnect existing services, or add new services.

Your PID and password can be used to access Customer Online Access (COLA). Once logged on to COLA, you should see the link to the ICR tool. If you do not see this link, contact the CNS Customer Support Services Team at 540-231-6460 to apply for access. ICRs received without an authorized signature will not be processed.

If you do not have access to the ICR tool within COLA, return this completed form with an authorizing signature, to Customer Support Services. If you have questions about this form, please contact Customer Support Services at 231-6460 (1-6460 on campus).

Questions, suggestions, and comments about the ICR should be directed to the CNS Customer Support Services team at 231-6460 (1-6460 on campus) or to

Links you may find helpful in filling out the OICR:

Communications Network Services
1770 Forecast Drive (0506)
Blacksburg, Virginia 24060
(540) 231-6460
Virginia Tech Communications Network Services Virginia Tech Communications Network Services