Student Billing Information
Student bills are for on-campus students who are using their authorization code to make long
distance calls, much of this billing information is also applicable to off-campus students who
are using the modem pool.
Student bills are printed based on the status of your account on the first day of the current
month. Modem pool and additional private Ethernet connections are billed a month in advance. The
billing period for authorization code service will normally reflect calls and payments from the
first through the last day of the previous month.
However, if your balance is less than $5.00 for a given month, you will not receive a bill. You
will be notified via email each month until your balance reaches $5.00, or you deactivate your
telecommunications service. In addition, all students will be billed at the end of each semester
(May and December), regardless of the account balance.
A call made before or after the "normal" billing period dates may appear on your statement.
You will NOT be billed more than once for the SAME call.
IF YOU DO NOT
RECEIVE A BILL OR AN E-MAIL NOTIFICATION CONCERNING YOUR BALANCE BY THE 15th OF EACH MONTH, IT
IS YOUR RESPONSIBILITY TO ADVISE CNS STUDENT NETWORK SERVICES SO YOU MAY OBTAIN A COPY. FAILURE
TO RECEIVE A BILL DOES NOT RELIEVE YOU OF RESPONSIBILITY FOR PAYING BY THE DATE DUE.
Please note that CNS Student Network Services will not send any monthly bills to addresses outside
the United States. Should you have a question regarding your account, please call or visit CNS
Student Network Services within 30 days of the billing date. DO NOT contact Verizon Communications
or any long distance company regarding your Virginia Tech telephone account.
Other Billable Calls
Billing for long distance calls may be based on timing parameters. You may be billed for unanswered long distance calls if you listen to a busy signal for 45 seconds or if you allow the phone to ring for 45 secons after completion of dialing the last digit of a long distance number.
YOU WILL BE CHARGED FOR THE DURATION OF THE CALL! CREDIT WILL
NOT BE ISSUED FOR THESE CALLS!
There are charges for Directory Assistance Calls. Please see our rates
page for more information.
Disputed Calls
If you feel you were incorrectly billed for a particular call, you
must notify CNS Student Network Services WITHIN 30 CALENDAR DAYS FROM
THE DATE OF THE BILL. CNS Student Network Services will provide any
pertinent information available from its records.
Contact Information
If you have questions or concerns about your bill or difficulty in accessing
your account, please contact the Student Network Services office.
Customer Online Access (COLA)
You may also view your current telecommunications bill by logging into our Customer
Online Access application (COLA). COLA allows you to see if you have a past due balance as
well as view any unbilled calls you may have made. Simply select "log in" and use your
e-mail PID and password to enter COLA and manage your CNS
Student Network Services accounts. Please note that you must have an existing account to
use this service. New accounts must be opened in person at the CNS Student
Network Services
Office located in 120 Student Services Building during normal business
hours. To report problems
accessing or using COLA, please contact 4Help.vt.edu or (540) 231-6780.
