Payment of Bills
These procedures apply to all student bills for any service including
telephone bills (for authorization codes) and modem pool bills. CNS
Student Network Services no longer mails monthly bills, which total less
than $5.00. However, you will receive monthly notification via email
concerning balances less than $5.00.
You will receive a bill when your account balance reaches $5.00, or when
you deactivate your telecommunications service. In addition, all students
will be billed at the end of each semester (May and December), regardless
of the account balance.
- There are three options for making payments:
- Mail your payment (check or money order) in the envelope enclosed
with your bill. This envelope will require a stamp, and must be
put in the OFF-CAMPUS MAILBOX located in your residence hall,
as it will be mailed through the U.S. Postal Service to a bank
in Richmond. Please include your return address on the envelope.
MAIL PAYMENT AT LEAST (5) WORK DAYS PRIOR TO THE DUE DATE FOR
TIMELY CREDITING TO YOUR ACCOUNT. Payments should be addresed to P.O. Box 25508, Richmond, Virginia, 23260-5508.
- Payments made by check or money order may also be deposited in the Network Services
Drop Box outside the Cashier's window in the Student Services Building. DROP BOX PAYMENTS
MUST BE DEPOSITED AT LEAST THREE (3) WORK DAYS PRIOR TO THE DUE DATE. CNS does not recommend
making drop box payments on past due accounts.
- Cash payments may be made ONLY at the Cashier's window in the Student Services Building.
ALWAYS retain a copy of your receipt when paying in cash. DO NOT SEND CASH BY MAIL OR
DEPOSIT CASH IN THE DROP BOX.
- DO NOT place payments in your on-campus residence hall mail box. By
doing so, you risk having your payment lost or delayed, which could
result in your services being deactivated.
- DO NOT send correspondence with payments.
- Make checks payable to: Treasurer, Virginia Tech.
- Two-party checks will not be accepted.
- TO INSURE PROPER CREDIT, YOU MUST INCLUDE YOUR REMITTANCE SLIP WITH
YOUR PAYMENT. YOUR REMITTANCE SLIP IS THE TOP PORTION OF YOUR BILL.
WRITE YOUR STUDENT IDENTIFICATION NUMBER OR YOUR CUSTOMER ACCOUNT NUMBER
ON YOUR CHECK. If you need another remittance slip, you may obtain
one
from either the CNS Student Network Services Office, 120 Student
Services Building.
- IF YOU ARE NOT ABLE TO PAY YOUR BILL UNTIL THE DUE DATE, PAY AT THE CASHIER'S WINDOW, STUDENT
SERVICES BUILDING, TO INSURE THE MOST RAPID CREDIT TO YOUR ACCOUNT. OBTAIN AND KEEP YOUR RECEIPT.
Late Payment
- IF PAYMENT IS NOT RECEIVED BY THE DUE DATE, YOUR AUTHORIZATION CODE
AND ALL OPTIONAL SERVICES ARE SUBJECT TO DEACTIVATION. Postmark dates
are not considered when deactivating services. Deactivation discontinues
all billable services.
- Once your services have been disconnected due to nonpayment by the
due date, you must visit CNS Student Network Services in 120 Student Services Building to arrange for reactivation of your telecommunications account
and any optional services to which you subscribe. To reactivate your
authorization code, proof of payment of any past due amount must be
presented to the CNS Student Network Services Office. A
$20.00 TELECOMMUNICATIONS ACCOUNT REACTIVATION FEE WILL BE ADDED TO
ANY DEACTIVATED ACCOUNT. OTHER PROCESSING FEES MAY ALSO APPLY TO CERTAIN
SERVICES. These charges will appear on your first bill.
- Payments received after the last day of the month will be shown on
the following month's bill.
- Unpaid accounts will be turned over to Virginia Tech Accounts Receivable
for collection. This action will block your university records until
past due amounts are paid in full. You will be responsible for all collection
costs, including reasonable attorney's fees.
- Checks written incorrectly will not be accepted. Dishonored checks
are equivalent to nonpayment and will be assessed a $15.00 service charge.
This will result in a past due account; your authorization code and
any billable optional services subscribed to may be deactivated. You
will be billed by Communications Network Services for the amount of
the returned check and the service fee.
